Support

Order guidelines

· The lead time for common standard products is 2 to 3 weeks, and that for customized products is 4 to 6 weeks;

· Changes in price, delivery date, and technical conditions caused by modifying the contract must be agreed in writing to have the same legal effect as the contract;

· The contractual stipulations on matters related to urgent processing, special services, commissioned development, and cooperative development are not subject to general guidelines.

Pledge

· Fast delivery: Edelman is located in the Yangtze River Delta, which can meet the fast delivery requirements of domestic and foreign customers;

· Flexible customization: customized products can be developed according to customers' special needs and characteristics;

· Quick replacement: Reserve frequently used product materials, and provide quick replacement service;

· Customer Service: Edelman provides professional after-sales service to customers, including technical support, problem declaration, service policy and product consulting services.